Liveops is a company that specializes in providing flexible work opportunities for call center agents. With a significant portion of the workforce currently working from home, Liveops offers a unique opportunity for individuals to work remotely and still maintain a successful career. Founded in 2000, Liveops has partnered with a variety of industries, including healthcare, insurance, and retail, to provide customer service and support. By offering work from home options, Liveops has gained recognition for its innovative approach to employment. By harnessing technology and connecting remote agents with businesses, Liveops allows individuals to work from anywhere with an internet connection. With the company’s focus on providing flexible opportunities, it provides an ideal option for individuals seeking work-life balance.
Liveops is a company that has been providing outsourced call center services since 2000. It has over 20,000 independent agents who offer customer service and support for businesses in various industries. Here’s some additional information about Liveops:
- Started as a company that provided inbound customer support for infomercial sales
- Expanded to offer a range of services, including outbound sales, chat support, email support, and more
- Proudly provides customer support services for Fortune 500 companies like tech, retail, travel & hospitality, healthcare, insurance, and financial services
- Has developed a proprietary cloud-based platform for connecting businesses with independent agents, enabling remote work opportunities
- Emphasizes a flexible workforce model that allows agents to choose their working hours, which is especially beneficial for parents or caretakers who need to juggle other responsibilities
Overall, Liveops is a company that is focused on empowering agents with the freedom to work from anywhere with an internet connection while providing top-notch customer service to businesses in need of call center services. To learn more about Liveops work from home opportunities, visit their website at https://join.liveops.com/work-from-home.
What is LiveOps company?
- LiveOps is a cloud-based customer service provider that offers a platform for businesses to manage their customer interactions through voice, email, and chat channels.
- It was founded in 2000 and is headquartered in Scottsdale, Arizona.
- The company allows businesses to outsource their customer support to a network of work-at-home agents who are trained to handle various customer issues.
| Founded | Headquarters | Services |
|---|---|---|
| 2000 | Scottsdale, Arizona | Cloud-based customer service provider |
If you want more information about LiveOps, you can visit their official website at www.liveops.com.
What Does it Take to Become a Liveops Agent?
If you’re interested in becoming a Liveops agent, here’s what you need to know:
- Liveops primarily hires independent contractors, so you’d need to set up your own business entity (e.g. LLC)
- You’ll need a dedicated workspace and computer with up-to-date software and hardware
- Background checks are required, which may vary for different clients
- You’ll need to successfully complete a certification program in your chosen area of service – certification fees vary by client
- You’ll need to have a strong work ethic and excellent communication skills
Here’s an example of the certification programs available:
| Certification Program | Description | Estimated Cost |
|---|---|---|
| Independent Contractor | Introduces you to Liveops and gives you everything you need to get started | $65 |
| Arise Certification | Provides training for customer service and sales support | $99-$159 |
| Aetna Certification | Trains agents on healthcare-specific services | $169 |
While the requirements may seem daunting at first, the benefits of working from home with Liveops can make it worth the effort.
Can you use a laptop for Liveops?
Yes, you can use a laptop for Liveops. However, it is important that your laptop meets certain specifications to ensure optimal performance and quality. Here are some things to consider:
- Your laptop should have a fast processor and enough RAM to ensure smooth operation
- You will need to have a reliable internet connection to ensure uninterrupted communication with your clients
- You may need to invest in a high-quality headset with a microphone to ensure clear audio during client interactions
If you’re unsure if your laptop meets these requirements, you can check with your Liveops platform or visit their website for more information. Some Liveops platforms may also offer recommended laptop specifications or even sell their own equipment for use during Liveops.
What are the Benefits of Working from Home with Liveops?
Working from home with Liveops comes with several benefits, including:
- Flexible schedule – agents can choose when they work
- No commute time – saves both time and money
- Work from anywhere – all you need is a computer and an internet connection
- Increased productivity – fewer distractions from coworkers or office environment
- Work-life balance – able to prioritize family and personal needs
- Increased earning potential – agents are paid based on their performance and may have the ability to work additional hours.
In addition to the benefits mentioned above, Liveops agents have access to a variety of tools and resources to help them succeed in their roles. These include online training modules, ongoing support, and access to a supportive community of fellow agents. On the Liveops website, you can also find helpful resources such as FAQs, forums, and job postings for new clients.
Overall, working from home with Liveops offers both flexibility and autonomy for agents, allowing them to balance their work and personal lives without sacrificing their professional growth and career goals.
What is Liveops company?
Liveops is a cloud-based contact center company that provides virtual contact center and customer service solutions. They offer a variety of flexible and scalable contact center services, such as inbound and outbound voice, email, chat, social media, and SMS.
Some key facts about Liveops include:
- Founded in 2000
- Headquartered in Scottsdale, AZ
- Serves over 400 clients, including Fortune 500 companies
- Has a network of over 20,000 independent agents who work from home
- Offers a proprietary platform for agent management and reporting
On their website, you can find information about their products and services, including their On-Demand Contact Center and Workforce Management solutions, as well as case studies and resources for businesses looking to improve their customer service operations.
What are some Challenges of Working from Home with Liveops?
While working from home provides many benefits, it also comes with some unique challenges that Liveops agents may face. These include:
- Difficulty disconnecting from work – as work is always accessible, agents may have difficulty turning off during personal time
- Social isolation – agents may feel disconnected from their peers or struggle to cultivate a sense of community
- Increased responsibility – agents are responsible for their own success, which can be stressful and overwhelming at times
- Distractions at home – family members, pets, and household tasks can be distracting during work hours
- Difficulty maintaining a routine – without a set schedule, it can be challenging to establish a routine that works for both work and personal time
To overcome these challenges, Liveops recommends that agents create a dedicated workspace, set clear boundaries between work and personal time, and leverage resources such as support from Liveops’ community and management team. Additionally, agents may find that following a set daily routine and taking breaks throughout the day can help them maintain focus and productivity.
By being aware of these unique challenges and working proactively to overcome them, Liveops agents can enjoy the many benefits that come with working from home.
How do you use live ops?
Live ops, short for live operations, is the process of continuously updating and improving a product or website to enhance user experience. Here are some ways to use live ops:
- Monitor user behavior: Using analytics tools to track user behavior, live ops can identify areas of improvement.
- Create targeted content: Create content targeted at specific user segments to increase engagement and retention.
- Offer promotions: Offering promotions and discounts can increase user retention and acquisition.
- Engage with users: Responding to user feedback, questions, and complaints can improve overall user satisfaction.
Live ops can be used in various industries, including gaming, social media, and e-commerce to keep their platforms current and engaging.
Success Stories from Liveops Agents
Liveops has many successful agents who have found working from home to be a fulfilling and financially rewarding experience. Here are some examples of Liveops agents’ success stories:
- Carolyn D. was able to reach her financial goals by working as a licensed insurance agent with Liveops. She was able to make over $100,000 annually while still having the ability to be present for her family at home.
- Pamela I. used her experience as a former employee of a Fortune 500 financial services company and her newly acquired skills from one of Liveops training programs to provide outstanding customer service from her home office. She was able to earn over $20/hr working whenever she preferred.
- Cheryl T. was able to turn her passion for fashion into a successful customer service career with one of Liveops’ retail clients. She was able to provide excellent service to clients, which significantly improved the company’s customer satisfaction rating, and earned over $14/hr working from her home office.
These success stories show that with Liveops Work From Home, agents can find flexible work opportunities that allow them to achieve their professional and personal goals.
What companies use LiveOps?
Below are just a few examples of companies that use LiveOps services:
| Industry | Company |
|---|---|
| Insurance | Humana |
| Retail/E-commerce | Zulily, Pizza Hut, Pier 1, Office Depot |
| Travel & Hospitality | Carnival Cruise Line, Princess Cruises, Hilton Worldwide |
- LiveOps is a cloud-based contact center and customer service solution provider.
- It offers services like customer support, sales, and technical support via phone, email, chat, and social media channels.
Conclusion
Overall, Liveops is an excellent opportunity for individuals who want to work from home and take charge of their careers. As a company that provides flexible work opportunities, Liveops offers many benefits compared to traditional office-based jobs, such as work-life balance, location independence, and potential for professional growth.
Liveops agents can enjoy many benefits such as career growth, stability, and flexibility. They get the opportunity to cater to different industries such as healthcare, retail, and insurance. The many success stories from Liveops agents prove that with the company’s support, dedication, and training, agents can succeed professionally and financially without leaving the comfort of their homes.
If you’re considering working from home and want to find a reputable company to work with, Liveops is one of the best options out there. Their excellent reputation, positive agent reviews, and their dedication to agent success make them an attractive opportunity. You can apply for a role with Liveops and become a part of the company’s growing community of successful and empowered agents.
