Twitter’s Lack of Support Leaves Much to be Desired
Some time ago, I had my twitter account suspended. Mind you, I was not sent a courtesy warning to inform me of any terms of service (TOS) violations that I had been guilty of (probably due to the fact that I had not committed any violations) nor had I been sent an actual notification of the suspension. So, I did what any rational person would do..I screamed and cursed at twitter for an hour! Just kidding, actually I simply went to the website, and looked for a contact at the support desk to resolve the issue.
Unknown to me at the time, twitter does not have a customer support service in the traditional sense (they claim that since it is a free service, they cannot get to every e-mail but encourage people to try and help themselves!?) So I search for a way to get clarification or challenge the suspension and come across a crude submission form which essentiall asks you to state your issue in your own words, select a category of the problem from a drop-down list, and as if it really makes a difference–it asks for your mood! Now, I may not be able to interpret what everyone feels, but I’m pretty sure that if you are having a difficult enough time with something that you have to submit a case to support, then I can’t imagine that you would be in a very cheery mood.
But, back to the issue at hand. A couple of days go by and the only response I had received was a copy of my submission along with a generalized list of causes for having an account suspended. Deciding to go back to my account and see if there was anything posted there, I noticed that my case had been marked closed. There was no explanation, no person to contact to further details, no option to respond. “Ok”, so I thought to myself, “maybe it takes a couple of days to rescind the suspension or something”. Well, those few days turned into a couple months, partly due to the fact that I had family issues to deal with and twitter was not the primary thing on my mind.
On July 11, I went back and filed a new case, adding that this was the second time I had been filling out the form. The same form which asked what mood I was in the first time I went through this process. Imagine how I would have liked to respond this time! Not surprisingly, I received the submission confirmation in my email. Also, not surprisingly, that was the only communication I would receive on the subject. I proceeded to log back in and manually check the status, and what do I see? A second closed case with no resolution nor explanation!
So, what do I hope to accomplish with this post? Absolutely nothing, but it is a good outlet for my frustration and maybe can let others out there know that if they are experiencing similar issues with twitter, or any other service, they are not alone. But I will be bringing this post over to my business blog later today, and expanding upon it to relate it to poor business practices and planning, so check there later!
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June 22nd, 2010 at 9:23 pm
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July 1st, 2010 at 3:29 pm
Very good write-up. Do you have any more info you could share on this?
July 11th, 2010 at 3:20 am
Twitter is the hugest microblogging site now. Latest news mentioning that, in the case of search, twitter beat yahoo. Twitter founder revealed that its site is now serving 24 billion searches per month. This amount is far different from those obtained by the sites search engine to Microsoft, Bing serving only 4.1 billion. While Yahoo only has about 9.4 billion searches.
Even as a social networking site Twitter compete with facebook. I am very confident of the success of Twitter in the future.
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July 18th, 2010 at 6:41 pm
Aw, this was a really quality post. In theory I’d like to write like this too – taking time and real effort to make a good article… but what can I say… I procrastinate alot and never seem to get something done.
July 18th, 2010 at 8:46 pm
Aw, this was a really quality post. In theory I’d like to write like this too – taking time and real effort to make a good article… but what can I say… I procrastinate alot and never seem to get something done.
August 5th, 2010 at 10:11 pm
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August 5th, 2010 at 10:41 pm
The new Zune browser is surprisingly good, but not as good as the iPod’s. It works well, but isn’t as fast as Safari, and has a clunkier interface. If you occasionally plan on using the web browser that’s not an issue, but if you’re planning to browse the web alot from your PMP then the iPod’s larger screen and better browser may be important.
August 6th, 2010 at 9:49 am
I’ll gear this review to 2 types of people: current Zune owners who are considering an upgrade, and people trying to decide between a Zune and an iPod. (There are other players worth considering out there, like the Sony Walkman X, but I hope this gives you enough info to make an informed decision of the Zune vs players other than the iPod line as well.)
August 7th, 2010 at 3:47 am
This is getting a bit more subjective, but I much prefer the Zune Marketplace. The interface is colorful, has more flair, and some cool features like ‘Mixview’ that let you quickly see related albums, songs, or other users related to what you’re listening to. Clicking on one of those will center on that item, and another set of “neighbors” will come into view, allowing you to navigate around exploring by similar artists, songs, or users. Speaking of users, the Zune “Social” is also great fun, letting you find others with shared tastes and becoming friends with them. You then can listen to a playlist created based on an amalgamation of what all your friends are listening to, which is also enjoyable. Those concerned with privacy will be relieved to know you can prevent the public from seeing your personal listening habits if you so choose.
August 7th, 2010 at 6:14 am
Niche marketing is a good way to promote products and earn money online because there are few competitors yet.*-’
August 8th, 2010 at 6:15 am
Between me and my husband we’ve owned more MP3 players over the years than I can count, including Sansas, iRivers, iPods (classic & touch), the Ibiza Rhapsody, etc. But, the last few years I’ve settled down to one line of players. Why? Because I was happy to discover how well-designed and fun to use the underappreciated (and widely mocked) Zunes are.
August 11th, 2010 at 12:38 pm
When I first graduated a few years ago I had to work for a lot less than I thought I would have to. My advice to anyone just out of law school is to get your foot in the door and worry about the money a few years in the future.
August 12th, 2010 at 9:41 pm
If you’re still on the fence: grab your favorite earphones, head down to a Best Buy and ask to plug them into a Zune then an iPod and see which one sounds better to you, and which interface makes you smile more. Then you’ll know which is right for you.
August 13th, 2010 at 1:08 am
The Zune concentrates on being a Portable Media Player. Not a web browser. Not a game machine. Maybe in the future it’ll do even better in those areas, but for now it’s a fantastic way to organize and listen to your music and videos, and is without peer in that regard. The iPod’s strengths are its web browsing and apps. If those sound more compelling, perhaps it is your best choice.
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